Front Desk Associate

Benefits: Employee discountsFlexible scheduleTraining & developmentWellness resources This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service. Duties and Responsibilities: Executes procedures as outlined by front desk manualAnswer phones, take messages and transfer callsKnowledgeable of Clubs amenities and surroundingsCommunicates kindly and sincerely using members nameAttends all staff and club meetings and eventsEstablish and maintain professional relationships with members and staffEnsures front desk is clean, maintained and organized at all timesAbility to respond quickly and appropriately to emergency situations Expectations: Present a professional demeanor at all times when representing the Genesis Health ClubsProvide input in developing strategies to support club goals and objectivesAbility to respond to common inquiries or complaints from members Job Requirements: Available to work weekends and evenings and holidaysMust hold current CPR certification or obtain within 60 days of start dateAbility to work well with othersExperience in cash handling and credit cardsCustomer service abilities Physical Requirements: Ability to stand for long periods of timeAbility to lift up to 35 poundsAbility to communicate with guests and other associates, including reading, writing and speaking