Front Desk Associate

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answers phones, takes messages and transfers calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establishes and maintains professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Responds quickly and appropriately to emergency situations

Expectations

• Presents a professional demeanor at all times when representing the Genesis Health Clubs
• Provides input in developing strategies to support club goals and objectives
• Responds to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking