Front Desk Associate

About the role

Come join our fun and growing physical therapy team at Flaherty Physical Therapy! We pride ourselves on putting patient needs first, providing exceptional care to our community, and supporting the growth and development of our employees. With clinics in Northborough and Hudson and plans to continue expanding, we are always looking for great people to join our dynamic team. As a Front Desk Associate, you will be the face of our clinic and play a key role in creating an exceptional experience for every patient who walks through our doors.

Responsibilities

• Answering phones and greeting patients
• Scheduling and managing appointments
• Registering and onboarding new patients
• Collecting patient payments
• Maintaining accurate and up-to-date medical records
• Assisting with general front office and clinic administrative tasks

Requirements

• Positive, team-player attitude
• Excellent communication skills
• Exceptional attention to detail
• Strong reliability and professionalism
• Ability to work independently and as part of a team
• Outstanding customer service skills
• Kind, caring, and courteous demeanor
• Willingness to learn and grow
• Strong time management and multitasking abilities
• Good organizational skills
• Strong computer skills
• Confidence to thrive in a fast‑paced environment
• Ability to work early evenings
• Experience in customer service, a medical office setting, electronic medical records, or verifying insurance benefits is a plus (but not required)

Benefits

• Bonus based on performance
• Health insurance
• Paid time off

Pay

Starting pay: $20.00 per hour; opportunity to earn a monthly performance‑based bonus.

Schedule

Full‑time position working between the Northborough and Hudson clinic locations.