Front Desk Associate

About the Role

As a Front Desk Associate, you’ll work independently without direct supervision, demonstrating strong communication, telephone, and customer service skills. You will be detail-oriented and able to multitask while meeting and greeting residents, checking guests and service providers in and out, and managing emergency response and access control procedures.

Responsibilities

• Demonstrate excellent customer service, communication, and time management skills.
• Monitor the Emergency Response System.
• Greet and direct residents, guests, and invitees.
• Monitor and control Electronic Security Control Systems.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and control access to the building.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints and issues.
• Maintain a safe and secure environment throughout the building/property(s).
• Follow safety procedures and maintain a safe work environment.
• Perform other duties as assigned by the on-site property manager.

Qualifications

• High school diploma or equivalency preferred.
• College-level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy and command of information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information verbally and in writing.
• Navigate the property/building quickly and easily to meet job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Respond to emergencies in a timely manner.

Benefits

As a full-time exempt associate, you will be eligible for comprehensive benefits, including:

• Choice of multiple medical plans, dental, and vision coverage.
• Time off benefits and paid holidays.
• 401k with company match.

Occasional travel may be required to attend training and other company functions.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) to assess or evaluate candidates. The AEDT helps objectively evaluate qualifications based on job-related characteristics, including skills, experience, and competencies relevant to the role.

Candidates requiring an alternative selection process or reasonable accommodation may request it by contacting national_recruiting@fsresidential.com.

Candidates residing in New York City subject to NYC Local Law 144 may request information about the AEDT, including data collected, sources, and retention policies. Submit requests to national_recruiting@fsresidential.com; responses will be provided within 30 days.