Front Desk Associate

About the role

At Scott & Christie Eyecare Associates, North Park Ophthalmology Associates, and Good Looks Eyewear, we are passionate about making a meaningful difference in our patients’ lives every day. Our team delivers exceptional eye care with compassion, respect, and personalized attention, using the latest advances in ocular diagnostics and treatment. With convenient locations in Cranberry Township, McCandless, and Pittsburgh, PA, we serve our communities with a full spectrum of services, including cataract, glaucoma, macular degeneration, diabetic eye disease, dry eye disease, routine vision exams, and contact lens fittings. We are also actively involved in clinical trials, giving our team the opportunity to be part of innovative advancements and cutting‑edge treatments in eye care.

When you join our team, you become part of a collaborative, supportive, and forward‑thinking environment where your contributions truly matter. We are committed to professional growth, continuous learning, and providing the highest standard of patient care. If you’re looking to build a rewarding career in healthcare and make a real impact, we’d love to hear from you.

Responsibilities

• Greets patients warmly, verifies appointment details, and collects necessary documentation (ID, insurance cards, referral forms, etc.).
• Books, confirms, and reschedules appointments; monitors and completes tasks related to appointment recall and reminder processes per practice SOP.
• Verifies insurance eligibility and benefit coverage for all in‑office visits, procedures, and tests.
• Collects co‑payments and outstanding balances, calculates patient financial responsibility, communicates it to patients, and documents it in the practice management system.
• Explains billing procedures and ensures accurate data entry in the practice management system.
• Prepares charts prior to clinic (prints routers, face sheets, etc.) and completes medical records requests from patients.
• Answers phones, responds to inquiries, relays messages between patients and clinical staff, and handles paperwork such as consent forms and HIPAA compliance documents.
• Maintains protected health information in accordance with HIPAA/PHI guidelines and ensures patient confidentiality.
• Accepts deliveries of packages, mail, and supplies from outside vendors; maintains a clean, organized, and welcoming reception area.
• Provides clear information about services, wait times, and policies; addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Participates in orientation and training of new administrative personnel, attends daily huddles and team meetings, and contributes to additional tasks or projects as directed.

Requirements

• High School Diploma or equivalent.
• Minimum of 1 year medical office experience (strongly preferred).
• Related experience required; years of experience preferred.
• Nextech/ICP experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Ability to exercise sound judgment in responding to inquiries and to route inquiries appropriately.

Skills

• Strong interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance verification.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Basic understanding of healthcare insurance payors and programs.
• Familiarity with healthcare regulations (HIPAA, privacy laws).
• Basic math and cash handling abilities.
• Excellent customer service skills.
• Understanding of medical terminology (preferred).

Benefits

• Competitive benefits package.
• Medical, Dental, and Vision insurance.
• 401(k) with match.
• Health Savings Account (HSA) / Flexible Spending Account (FSA).
• Telemedicine options.
• Generous PTO package.
• Employee discounts and perks (free).
• Employee Assistance Program.
• Group Life/AD&D insurance.
• Short‑Term Disability insurance.
• Long‑Term Disability insurance.
• EyeSouth Partners is an equal‑opportunity employer committed to diversity and an inclusive environment.