Front Desk Associate

Title: Front Desk Associate Reports To: Front Desk Supervisor Department: Lodging Summary of Position: Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest. Responsibilities: In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the ParkContinually present guest programs with a positive and pleasant demeanor to enhance the guest experienceEfficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policiesRespond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessaryKeep front and back office areas organized and cleanCommunicate with emergency responders, when necessary, in a calm and effective mannerPrepare daily deposit, drop receipts and follow all company cash handling proceduresAssist other team members by sharing knowledge of Park and surrounding areaUnderstand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areasOther duties per Duties Checklist and as assignedFire Watch Position Requirements: Provide excellent customer service to meet and exceed customer expectationsPresent a positive image of the company in an upbeat, professional mannerAbility to work a variety of day, night, weekend and holiday shiftsAbility to work independentlyStrong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality stylesBasic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system Knowledge and Experience: Education: High school diploma or equivalent Experience: Minimum 1 (one) year front desk/room registration experience National Park/Resort experience