Front Desk Associate

Location: Oak Crest Village by Erickson Senior Living, a beautiful 87-acre continuing care retirement community in Parkville, MD.

About the Role

As the first point of contact for residents, family members, and candidates, you'll set the tone for their experience and ensure a warm and welcoming environment.

Responsibilities

• Greet and direct residents, visitors, and staff; handle questions and concerns efficiently.
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner.
• Monitor all emergency pull cords for Independent Living residents.
• Track status of resident involved in a situation (e.g., transported to a hospital).
• Manage resident’s list, alphabetically and by resident apartment.
• Assist with maintaining accurate census information, including hospitalizations, deaths, and residents who are away and returning.
• Log all resident packages and notify residents of pick-up via notice.
• Assure all mail is dispatched through U.S. Mail at the end of each day; sort and distribute all inter-office mail.

Requirements

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Please note that specific state regulations and requirements may be applicable and take precedence over the requirements outlined in this description.

Benefits

• A culture of diversity, inclusion, equity, and belonging.
• Medical, dental, and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• PTO plans, plus company-paid volunteer hours for eligible team members.
• 401k for all team members 18 and over with a company 3% match.
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age.
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices.
• Growth opportunities as the company opens new communities and expands existing ones.
• Education assistance, certification reimbursement, and access to over 6,000 courses through an online learning library.

Pay

$15.00 - $18.00 hourly, commensurate with experience.

Schedule

3:00 PM - 9:00 PM, every other weekend (Saturday and Sunday).