Front Desk Associate

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Answer incoming phone calls and assist patients with scheduling appointments.
• Check patients in and out efficiently.
• Verify insurance information and collect co-pays and outstanding balances.
• Enter and update patient demographics accurately in the electronic medical record (EMR).
• Scan and upload documents into patient charts.
• Cookordinate with providers and clinical staff to ensure smooth patient flow.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Perform additional administrative duties as assigned.

Qualifications

• A high school diploma or GED.
• Previous medical front office or customer service experience preferred.
• Experience with EMR systems and insurance verification is a plus.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced medical environment.
• Professional appearance and positive attitude.
• Dependable, team-oriented, and committed to excellent patient care.