Front Desk Associate

About the role

Coastal Health is seeking a Medical Receptionist to join their Primary Care team at Fleming Island.

Responsibilities

• Greet and check in patients in a professional and friendly manner.
• Answer and route incoming phone calls.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance and collect co-pays and patient information.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Absorb and direct patient intake paperwork.
• Respond to patient questions and direct them to the appropriate staff member.
• Process incoming mail, deliveries, and office correspondence.
• Maintain a clean and organized front office.
• Support providers and clinical staff with administrative tasks as needed.

Qualifications

• A high school diploma or equivalent is required.
• Previous medical receptionist or healthcare office experience is preferred.
• Knowledge of medical terminology and insurance verification is a plus.
• Experience with electronic medical records (EMR) is preferred.
• Strong customer service, communication, and organizational skills are essential.
• The ability to multitask in a fast-paced environment while maintaining attention to detail is important.
• Proficiency with Microsoft Office and basic computer applications is required.

What We're Looking For

The ideal candidate is compassionate, professional, and enjoys working with patients. They are a team player with excellent communication skills and a positive attitude who can provide exceptional service while keeping the front office running smoothly.

Benefits

• A competitive compensation and benefits package.
• Health benefits.
• Paid time off.
• Paid holidays.
• Opportunities for professional growth and advancement.