Front Desk Associate

Location: Memphis, TN 38125 • Pay: $11.00/hour • Type: Part‑time

About the role

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with the new membership signing‑up process.
• Take prospective members on tours of the Club facility.
• Update member account information, as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• Assist in maintaining the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member's expectations.
• Strong listener with the ability to empathize with Club members and problem‑solve in partnership with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
• Must be able to occasionally lift up to 50 lbs.
• Regular exposure to certain chemicals related to cleaning products.