Front Desk Associate
About the role
Welcome to the Member Services Team at Chiefs Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.
Key responsibilities
- Ensuring that all members and guest check in and have active memberships
- Oversight of guest and member traffic flow
- Collection of dues and updating billing when appropriate
- Monitoring and addressing membership alerts
- Assistance with all inquiries and concerns from members and guests
- Reporting all issues in a timely manner
- Maintaining the club-wide standards of cleanliness
- Answering phone calls and directing appropriately
- Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
- Assistance with other departments as needed
- Attendance at all required meetings
- Maintain an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions
- Proficiency in policies and directives as outlined in the Member Services Playbook
Work schedule
Your work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will provide you with more details about accessing your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
Benefits
- Employee discounts
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.