Front Desk Associate

We are seeking an energetic, customer-focused Front Desk Associate who takes pride in providing exceptional service and creating a welcoming environment for residents, guests, and vendors. This role is ideal for someone who enjoys helping others, solving problems, and making a positive difference in the community every day. Position Summary As the first point of contact for our luxury condominium community, you will play a key role in delivering outstanding customer service while supporting the day-to-day operations of the property. The successful candidate will be friendly, professional, detail-oriented, and committed to providing an exceptional resident experience. Key Responsibilities Greet residents, guests, vendors, and visitors in a professional and welcoming mannerAssist residents with package retrieval and delivery notificationsManage resident fob access, credentials, and related requestsAnswer and direct phone calls professionally and efficientlySchedule appointments, meetings, and resident service requestsProvide general administrative support to the management teamRespond to resident questions and concerns while delivering exceptional customer serviceMaintain accurate records, logs, and community databasesAssist with office organization, filing, correspondence, and special projectsSupport community events and resident engagement activities when needed Qualifications Strong customer service and interpersonal skillsExcellent verbal and written communication abilitiesProfessional, friendly, and positive attitudeAbility to multitask in a fast-paced environmentStrong organizational and problem-solving skillsProficiency with Microsoft Office programs and general computer systemsAdministrative experience preferredReception, hospitality, concierge, or customer service experience is a plus Highly Desired Skills Information Technology (IT) experience or troubleshooting skillsStrong computer proficiency and ability to learn new software quicklyExperience with access control systems, resident databases, or property management softwareTechnical aptitude and willingness to assist with basic technology-related needs Weekend availability is required. What Success Looks Like The ideal candidate genuinely enjoys interacting with people, anticipates resident needs, communicates effectively, and strives to create a positive experience with every interaction. If you have a passion for customer service and want to make a meaningful impact every day, we encourage you to apply. WHAT WE OFFER: Comprehensive benefits package including medical, dental, and visionWellness programFlexible Spending AccountsCompany-matching 401k contributionsPaid time off for vacation, holidays, medical, and volunteeringPaid parental leaveTraining and educational assistanceSupport programs, including Employee Assistance Program and Calm HealthOptional benefits including short- and long-term disability, life insurance, and pet insuranceMost importantly, a caring team who is dedicated to your success!