Front Desk Associate

We offer a happy and friendly work environment in Waterville, ME and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is dependable, self‑motivated, and thrives in an independent work setting.

Schedule

Full‑time, Monday through Friday, 8:30 AM – 4:30 PM. No weekends.

Pay

Compensation based on experience:

• 0–1 year: $18.00–$19.00 per hour
• 2–3 years: $20.00–$21.00 per hour

Benefits

• 401(k) with a 4% match after a year
• Health, Dental, and Vision Insurance
• FSA
• Life insurance
• Short‑ and long‑term disability insurance (AFLAC)
• 9 Paid Holidays
• Paid Time Off
• Paid Birthday Day Off
• Employee Assistance Program (EAP)
• Monthly bonus for meeting office goals

Responsibilities

• Schedule patient appointments either in person or over the phone
• Maintain patients' files abiding by HIPAA regulations
• Verify patients' insurance eligibility and benefits through insurance carriers
• Create invoices to bill insurance accurately and timely with attention to detail
• Deliver exceptional customer service to patients with friendliness, compassion, and enthusiasm
• Light cleaning, filing, and inventory management

Requirements

• Knowledgeable in Microsoft Word and Outlook
• Ability to multi‑task and stay organized
• Effective oral and written communication skills
• Experience with billing insurance (preferred)
• Experience scheduling in a software system (preferred)
• Experience working in a professional office environment (preferred)