Front Desk Associate
Atrium Hospitality · Nashville, TN · 1 mo ago
OTHR$18–$19.5/hrFull-time
About the role
Hotel Nashville Residence Inn, 1801 Hayes Street, Nashville, TN 37203 – Full time.
Responsibilities
- Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
- Support and train new front desk team members—you’re the friendly coach they’ll thank later.
- Resolve guest issues quickly and professionally (bonus points if they leave smiling).
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Requirements
- Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
- Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
- High school diploma or equivalent – Because communication, math, and common sense are key.
- Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
- Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.
Benefits
- The Atrium SPIRIT is a