Front Desk Associate
Atrium Hospitality · Charleston, WV · 2 mo ago
Part-time
About the role
This part-time position at Hotel Charleston Embassy Suites oversees front desk operations and steps in as the go-to problem solver for guests and teammates alike.
What You Will Do
- Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm
- Support and train new front desk team members—you're the friendly coach they'll thank later
- Resolve guest issues quickly and professionally (bonus points if they leave smiling)
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready
What We Are Looking For
- Customer service experience – You've got the people skills and patience to keep things running smoothly
- Experience in hospitality or leadership (preferred) – This isn't your first rodeo, and it shows
- High school diploma or equivalent – Because communication, math, and common sense are key
- Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen
- Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions
- Invest in Your Future – 401(k) plan with company match
- Comprehensive Health Coverage – Medical, dental, and vision insurance options
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services
- Purpose & Impact – Make a difference through Atrium's community service and volunteer programs
Pay
Compensation Range: 13.50. Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.