Front Desk Associate

Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff at our location in Santa Clara, CA you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role, you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly. The Front Desk Associate Will Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff memberManage and respond to customer inquiries both by phone and email Maintain multiple calendars, schedule meetings and ensure everything is up-to-dateUse internal database to generate reports and listsData entryProvide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-upsOrganize and prepare classroom and office suppliesSupervise students between classesPerform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk areaParticipate in occasional outreach/in-reach opportunitiesOther duties as assigned The Ideal Candidate Has Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferredStrong organizational, prioritization, and computer skills (both Apple and PC) Strong communication skills with De-escalation instinctsExcellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage Establish and maintain positive, effective working relationships with students, parents, staff, and the general public Ability to work both independently and collaborativelyMaintain flexibility to effectively solve problems under pressureAdministrative and/or customer service experienceCSR & CRM ExperienceProficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)Motivated to learn new technologiesMaintain customer confidentialityExcited about our mission of motivating high-performing studentsLift up to 25lbs Work Schedule This is an in-person, part-time position at our Santa Clara location. Front Desk hours are Monday-Thursday during the academic year, with some weekend availability needed. Our team is currently seeking candidates who can work the following days: Day Hours Sunday 3:00 PM - 7:15 PM Why Join AoPS Pay Rate: 24.29 - 24.86/hour.Impact: Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solversCulture: Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving educationBenefits: Paid sick leave, employee discounts on classes and Beast Academy Online subscriptionsFuture Planning: 401(k) retirement plan with company matchQuality of Life: Part-time flexibility with afternoon/evening hours during the academic year and day shifts available in summer About AoPS Academy AoPS Academy is a year-round educational enrichment program.Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies.AoPS Academy is a program of Art of Problem Solving, a global leader in K–12 advanced education. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning. We have opened 20+ academies across the nation since 2016 and are still growing! Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.