Front Desk Associate

About the role

As part-time front desk staff at our Fremont, CA location, you will answer phone calls and emails, warmly welcome current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. You will also support campus operations by helping take inventory, tidying the facility, and assisting full-time staff with campus procedures to ensure smooth operations.

Responsibilities

• Serve as campus receptionist: answer the phone, respond to voicemails, and pass on relevant information to appropriate staff
• Manage and respond to customer inquiries by phone and email
• Maintain multiple calendars, schedule meetings, and keep information up-to-date
• Use internal database to generate reports and lists
• Perform data entry
• Provide admissions assistance as needed with consultation requests, scheduling, and post‑consultation follow‑ups
• Organize and prepare classroom and office supplies
• Supervise students between classes
• Perform light cleaning duties and assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Participate in occasional outreach/in‑reach opportunities
• Perform other duties as assigned

Requirements

• Experience confidently interacting with customers
• Experience interacting with families and students (elementary through high school) preferred
• Ability to lift up to 25 lbs
• Legally authorized to work in the United States (no sponsorship offered)

Qualifications

• Administrative and/or customer service experience
• CSR & CRM experience
• Proficiency with Google Workspace applications (Docs, Sheets, Calendar, etc.)
• Motivated to learn new technologies

Skills

• Strong organizational, prioritization, and computer skills (both Apple and PC)
• Strong communication skills with de‑escalation instincts