Front Desk Associate

About the role

As part-time front desk staff at our Pleasanton, CA location, you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly. This is an in-person, part-time position at our Pleasanton campus. The role begins as a summer position with the opportunity to continue into the academic year.

Ideal Schedule/Availability

• Saturdays & Sundays – Set schedule 9:45 am – 2:00 pm
• Mondays & Thursdays – Open availability 2:45 pm – 9:15 pm

Ideal Skills

• Tech savvy (both Apple and PC)
• Customer service and CRM experience
• Prioritization and communication skills
• De-escalation instincts

Responsibilities

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date
• Use internal database to generate reports and lists
• Data entry
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Supervise students between classes
• Perform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Participate in occasional outreach/in-reach opportunities
• Other duties as assigned

Requirements

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Ability to work both independently and collaboratively
• Maintain flexibility to effectively solve problems under pressure
• Administrative and/or customer service experience
• Proficiency with Google Workspace applications (Docs, Sheets, Calendar, etc.)
• Motivated to learn new technologies
• Maintain customer confidentiality
• Excited about the mission of motivating high-performing students
• Ability to lift up to 25 lbs

Benefits

• Paid sick leave
• 401(k) retirement plan with company match
• Employee discount on AoPS Academy classes, AoPS Online, and Beast Academy Online yearly subscriptions (discounts apply only to active employees and children/dependents of the employee)

Pay

The Front Desk Associate pay rate for the Pleasanton location ranges from $24.29 to $24.86 per hour.