Front Desk Associate

Join Our AoPS Academy as a Part-Time Front Desk Associate! As part-time front desk staff at our location in Mountain View, CA, you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly. The Front Desk Associate Will Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff memberWarmly welcome both current and prospective students and their familiesManage and respond to customer inquiries both by phone and emailMaintain multiple calendars, schedule meetings and ensure everything is up-to-dateUse internal database to generate reports and lists, and perform data entry tasksProvide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-upsOrganize and prepare classroom and office suppliesTake inventory to support campus operationsSupervise students between classesPerform light cleaning duties and tidying up the facilityAssume responsibility for the organization, operation, and appearance of the lobby and front desk areaAssist full-time staff with other campus procedures to ensure things are running smoothlyParticipate in occasional outreach/inreach opportunitiesOther duties as assigned The Ideal Candidate Has Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferredStrong organizational and computer skillsExcellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage Establish and maintain positive, effective working relationships with students, parents, staff, and the general public Ability to work both independently and collaborativelyMaintain flexibility to effectively solve problems under pressureAdministrative and/or customer service experienceProficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)Motivated to learn new technologiesMaintain customer confidentialityExcited about our mission of motivating high-performing studentsLift up to 25lbs Work Schedule This is an in-person, part-time position at our Mountain View location. Front Desk hours are weekday afternoons/evenings and weekends during the academic year, with Monday through Friday day shifts available during the summer. Our team is currently seeking candidates who can work the following days: For the first month and a half to complete training: Saturday: 9am - 5pm Tuesday: 1pm - 8:45pm Thursday: 1pm - 8:45pm Friday: 1pm - 8:45pm After the first month and a half, scheduled within these windows: Sunday: 9am - 5pm Monday: 1pm - 8:45pm Tuesday: 1pm - 8:45pm Thursday 1pm - 8:45pm Why Join AoPS Pay Rate: Range of $24.29 - $24.86/hourImpact: Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solversCulture: Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving educationBenefits: Paid sick leave, employee discounts on classes and Beast Academy Online subscriptionsFuture Planning: 401(k) retirement plan with company matchQuality of Life: Part-time flexibility with afternoon/evening hours during academic year and day shifts available in summer About AoPS Academy AoPS Academy is a year-round educational enrichment program.Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies.AoPS Academy is a program of Art of Problem Solving, a global leader in K–12 advanced education. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning. We have opened 20+ academies across the nation since 2016 and are still growing! Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.