Front Desk Associate

About the role

Be the welcoming face families see when they walk through our doors. Aqua-Tots North Indianapolis is hiring part-time Front Desk Customer Experience Specialists to help families get started, stay engaged, and make swim lessons part of their routine. This role combines customer service with sales. You will answer questions, recommend lesson options, and help families enroll. Previous front desk or sales experience is welcome, but not required. We provide paid training.

Responsibilities

• Welcome families, check students in, and build friendly relationships with new and current customers
• Answer calls and messages, explain our swim program and school policies, and help families choose classes that fit their needs
• Follow up with prospective families, support trial lessons, and confidently invite families to enroll while working toward school sales goals
• Register new and returning students, sell swim lessons and swimming merchandise, and process transactions accurately
• Help with scheduling, class changes, make-ups, and account questions; handle concerns calmly and involve the appropriate leader when needed
• Use our point-of-sale and customer communication systems, keeping customer information, notes, and follow-up tasks accurate
• Support new family onboarding and student graduations, and complete assigned front desk task lists, checklists, and trackers
• Help keep the facility safe, clean, organized, and welcoming. Attend staff meetings and monthly paid in-service training, and support tasks assigned by your lead

Requirements

• Be at least 16 years old
• Have reliable transportation to and from work for every scheduled shift
• Be available for at least 2 shifts per week so you can complete training and build your skills through regular practice
• Enjoy working with children and families and support our mission of drowning prevention
• Arrive on time, consistently work your scheduled shifts, and follow the school's attendance and call-out procedures. Communicate scheduling conflicts promptly
• Be patient, coachable, willing to receive feedback, and committed to Aqua-Tots core values and safety standards
• Complete paid training and attend required monthly paid in-service training
• Be comfortable starting conversations, recommending lesson options, asking families to enroll, and learning customer service and sales skills
• Be willing to learn computer systems and keep customer records accurate while handling a busy front desk

Qualifications

A good fit for people with retail, restaurant, hospitality, reception, sales, or childcare experience, and first-time job seekers who enjoy talking with people. We value follow-through and a willingness to learn.

Benefits

• Paid training, ongoing coaching, and monthly paid in-service training
• Flexible, consistent scheduling around school, sports, family, college classes, and other jobs whenever possible
• Free swim lessons for children, siblings, and direct family members
• A break room stocked with drinks, food, and snacks; Team Member of the Month recognition; and team events, usually at least quarterly
• A Team Lead path and opportunities to grow