Front Desk Associate
General Information
The Boulder Adventure Lodge is looking for a rockstar Front Desk Associate to join the team. We are a small hotel and hostel in Boulder Canyon that focuses on Boulder’s amazing adventure sports lifestyle.
Role Overview
A-Lodge Boulder is seeking an energetic, hospitality-minded Front Desk Associate to be the heart of our mountain-based community. This role involves more than just checking people in; it's about curating the guest experience.
General Responsibilities
- Provide a warm, authentic welcome to guests, managing check-ins and check-outs with efficiency and a smile.
- Offer expert-level recommendations on local hiking trails, mountain biking routes, climbing spots, and Boulder’s best hidden-gem restaurants.
- Manage the Lobby Bar: Prepare and serve local craft beers, coffee, and light snacks while maintaining a clean and inviting lounge atmosphere.
- Solve problems on the fly: Address guest requests or concerns with empathy and a “can-do” attitude to ensure every stay is seamless.
- Use our Property Management System (PMS) to handle reservations, room assignments, and guest billing accurately.
- Cookord with the crew: Work closely with the housekeeping and maintenance teams to ensure rooms are adventure-ready and up to our high standards.
- Handle communications: Manage incoming phone calls, emails and CRM inboxes, providing helpful information about our property, amenities, and event spaces.
- Maintain the “Vibe”: Keep the lobby, retail nook, and communal areas tidy, organized, and stocked throughout your shift.
- Promote the A-Lodge Lifestyle: Educate guests on our unique offerings, from gear rentals and van camping spots to upcoming community events and live music.
- Support Retail: Assist guests with merchandise and gear rental selections, ensuring all waivers and payments are processed correctly.
Qualifications
- At least 1 year of customer service in a hospitality or service industry environment.
- Organized, proactive, and comfortable juggling multiple projects.
- Proven track record of initiative, managing time and projects effectively.
- Strong communicator with a people-first mindset.
- Team-oriented worker who can ask for support and support when needed.
- Comfortable following and enforcing company policies.
- Well versed in local attractions, outdoor activities and open ended questions.
- Self-starter with a keen eye for detail, organization and has a knack for cleaning.
- Bonus points if you love the outdoors, climbing, skiing, or Boulder culture.
- Bonus points if you’re already TIPS certified in Colorado.
Benefits
- Flexible scheduling
- Flexible Time-Off
- Free Punch Passes at The Spot Gyms
- Outdoor industry pro-deals
- Discounts on Lodging
- Supportive, small-team environment
Compensation
Pay: $18-20/hr DOE
Bar Service Tips
Performance + Annual Bonuses
Final compensation will depend on experience, availability, and scope of responsibilities.
How to Apply
Send your cover letter + resume with a short note about an event you’ve helped plan or would love to bring to A-Lodge to: dylan@a-lodge.com
Subject line: Events Coordinator – Your Name
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