Front Desk Associate (ASC)

About the role

The Front Desk Associate at North Georgia Eye Associates provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts.

Responsibilities

• Interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts.
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center.
• Answers multiple phone lines, assists in processing medical records requests, enters patient demographic and insurance information, and accepts patient payments.
• Displays high level of professionalism and gives superb customer service.
• Obtains and reviews patient demographic and insurance information for accuracy.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Congnrols and coordinates with Surgical Staff to ensure optimal patient experience.

Requirements

• A High School Diploma or Equivalent Certificate.
• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
• Strong desire to assist others and provide excellent customer service.
• Must be highly dependable and organized.
• Outstanding interpersonal skills.
• An impeccable clean, polished, professional image.
• The ability to learn quickly, retain training, problem solve and think independently.

Qualifications

• Understanding of medical terminology.

Skills

• Understanding of medical terminology.

Benefits

• Medical
• Dental
• Vision
• 401(k) with Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Flexible schedule to accommodate the needs of the patient population.

Company Information

North Georgia Eye Associates has been a premiere eye care provider in North Georgia for over sixty years. Our locations include Gainesville, Braselton, Clayton, Cornelia, Hamilton Mill/Dacula and Cumming. With Board Certified Ophthalmologists and Optometrists, we can service all our patient’s eyecare needs. Our surgery center was recognized as one of America's top ambulatory surgery centers by Newsweek in 2022. Our surgeons offer femtosecond assisted laser cataract surgery. North Georgia Eye Aesthetics offers oculoplastic and reconstructive services. We have a dedicated dry eye clinic which includes state of the art treatments including Lipiflow and IPL.

Whether your patients need an annual eye check or treatment for a specific eye condition, North Georgia Eye Associates can care for their entire family.

We offer a competitive benefits package to our employees including Medical, Dental, Vision, 401(k) with Match, HSA/FSA, Telemedicine, Generous PTO Package, Employee Discounts and Perks, Employee Assistance Program, Group Life/AD&D, Short Term Disability Insurance, Long Term Disability Insurance, and EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.