Front Desk Associate

About the role

This position is assigned to the Unaccompanied Housing (UH) Program; Fleet Readiness (N92); Commander, Navy Installations Command; NCBC Gulfport. The incumbent performs front desk and/or reservation functions for the UH program.

Responsibilities

• Ensures security of all residents is maintained at all times.
• Ensures resident's privacy is maintained at all times.
• Demonstrates a welcoming manner and a positive attitude; communicates effectively; professionally interacts with residents, leadership of tenant commands, and with Unaccompanied Housing (UH) staff; answers questions regarding housing facilities; and provides information regarding on-base facilities for service members.
• Provides assistance handling customer complaints, involving management as necessary.
• Professionally answers phones, transfers calls to appropriate individuals, and replies to guest questions.
• Provides quality customer service throughout the check-in and check-out process, presenting a neat, clean, and professional appearance at all times.
• Verifies eligibility and assigns residents per applicable minimum adequacy standards and guidance found in the Unaccompanied Operations Manual (CNIC M-11103-2).
• Assigns residents to ensure "best and highest use" of UH inventory.
• Prepares eMH reports as required (e.g. daily vacant beds report for building managers).
• Creates new and replacement key cards per local policy and guidance.
• Provides new residents with linen sets (i.e. bed in the bag) and a copy of the Installation's "Welcome Aboard Handbook."
• Facilitates the new resident orientation brief, if designated by the UH Manager, using appendix "F" of CNIC M-1103.2.
• Receives and collects resident trouble calls and requests, if designated as the point of contact, and coordinates with the appropriate UH staff to prepare work requests or other appropriate responses.
• Reports any resident complaint or concern to the front desk supervisor. If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures.
• Enforces UH guest and visitor policies and ensures the building resident, UH staff member, or responsible RA escort non-residents at all times.
• Posts results of all inspections, as directed by supervisor, in Enterprise Military Housing (eMH) property management system.
• Maintains a neat and orderly front desk and lobby area.
• Performs other related duties as assigned.

Requirements

• Must meet Federal Employment suitability requirements and successful completion of background investigation.
• Must have a valid State driver's license to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• The position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report to work when other employees are excused.
• The position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
• Work is primarily performed in an office environment.
• Requires extended periods of standing, walking, and lifting/carrying objects up to 30 pounds.