Front Desk Associate (ASC)

About the role

The Front Desk Associate at East Atlanta Eye Surgery Center provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts.

Responsibilities

• Interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts.
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center.
• Answers multiple phone lines, assists in processing medical records requests, enters patient demographic and insurance information, and accepts patient payments.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Congnats with Surgical Staff to ensure optimal patient experience.

Requirements

• High School Diploma or Equivalent Certificate Required.
• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
• Strong desire to assist others and provide excellent customer service.
• Hightly dependable and organized.
• Outstanding interpersonal skills.
• The ability to learn quickly, retain training, problem solve and think independently.

Qualifications

• Understanding of medical terminology.

Skills

• Understanding of medical terminology.

Benefits

• Employee Discounts and Perks.
• Employee Assistance Program.

Pay

Not specified.

Schedule

Not specified.

Skills

• Understanding of medical terminology.

Benefits

• Employee Discounts and Perks.
• Employee Assistance Program.

We Offer

• Employee Discounts and Perks.
• Employee Assistance Program.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.