Front Desk Associate AM

Hotel Hilton Charlotte Airport, 2800 Coliseum Centre Drive, Charlotte, NC 28217. Full-time position.

Pay

Compensation range: $17.00 per hour. Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Benefits

• Career Growth & Learning – 40% of management hires are internal promotions
• Invest in Your Future – 401(k) plan with company match
• Comprehensive Health Coverage – Medical, dental, and vision insurance options
• Paid Time Off & Vacation – Exclusive Atrium Traveler and brand discount programs
• Perks That Fit Your Life – DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on brands and services
• Purpose & Impact – Community service and volunteer programs

Responsibilities

• Oversee front desk operations and serve as the go-to problem solver for guests and teammates
• Handle guest check-ins and check-outs with accuracy, warmth, and charm
• Support and train new front desk team members
• Resolve guest issues quickly and professionally
• Manage daily tasks such as event sheet distribution, business center support, and keeping the lobby guest-ready

Requirements

• Customer service experience – strong people skills and patience
• Experience in hospitality or leadership (preferred)
• High school diploma or equivalent
• Tech savvy enough to use hotel systems with confidence
• Able to lift 50 lbs and stay on your feet for extended periods

Why Atrium

“For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.” — Maria O.