Front Desk Assistant/Receptionist

About the role

Greeting patients, performing check-in procedures, maintaining current demographic and insurance information in computer and in the chart, performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed. Primary focus is servicing patients in the lobby with backup for phones and other front office personnel.

Responsibilities

• Greet patients and perform check‑in procedures
• Maintain current demographic and insurance information in the computer system and patient charts
• Perform office opening procedures
• Handle petty cash balancing
• Collect co‑pay and co‑insurance
• Assist patients as needed
• Provide backup for phone coverage and other front‑office staff

Qualifications

• High School Diploma
• 1‑2 years of experience in a healthcare setting
• Knowledge of clinic policies and procedures
• Familiarity with computer systems and programs used in the office
• Understanding of medical terminology

Skills

• Ability to multi‑task effectively
• Compassion and kindness when interacting with patients
• Professional and upbeat attitude
• Strong written and verbal communication skills
• Customer‑relations expertise
• Ability to work collaboratively with medical staff, management, authorizations, external agencies, and patients

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with employer contribution
• Life Insurance
• Paid Time Off (PTO)
• 401(k) retirement plan with company match
• And more!