Front Desk Assistant

**WE DO URGENT CARE DIFFERENTLY - Come See How!** At AFC Urgent Care - Hillsboro we’re redefining what healthcare feels like—for patients and for the people who make it happen. We move fast, work smart, and support each other every step of the way. We’re a tight-knit team that gets the job done and has fun doing it!

About the role

As the go-to person at the front desk, you’ll be a key part of creating a smooth, welcoming experience for every patient who walks through our doors. Your day will be full of variety, meaningful interactions, and the kind of fast-paced environment that keeps things exciting.

Responsibilities

• Welcome patients with a warm, friendly attitude that sets the tone for their entire visit
• Guide patients through check-in, ensuring all forms are completed and entered accurately into our EMR system
• Verify insurance details quickly and confidently, making sure patients understand their coverage and any payment due at time of service
• Complete the checkout process, organizing and scanning medical records and providing patients with necessary documentation
• Manage incoming phone calls, answering questions or routing them to the right team member without missing a beat
• Stay on top of emails and faxes, ensuring all requests are handled promptly and accurately
• Handle cash drawer duties, from setup to end-of-day closeout, with precision and accountability
• Keep our front desk and lobby area clean, calm, and ready, including disinfecting between patients to ensure a safe and welcoming space
• Jump in where needed, supporting the clinic team and taking on other tasks as assigned by the Clinic Manager

Requirements

• At least 1 year of people-facing customer service experience
• At least 1 year of experience with medical administrative duties

Qualifications

• Solid computer skills and comfortable learning new systems
• Knowledge of medical terminology is a big plus

Skills

• Highly organized
• Great with people
• Ready to make a meaningful impact

Benefits

• Monthly team performance bonuses
• Free healthcare for you and your family through AFC
• 401(k) with 3% employer match after 1 year
• 3 weeks of paid time off
• On-the-job growth & training opportunities
• A supportive, non-toxic work culture that celebrates wins!

Pay

• $20-24/hr (based on experience)

Schedule

• Full-Time ~36-40 hours/week
• Set shifts = no guessing game
• Front half of week team = Sun 9a - 6p, Mon-Tues 8a - 7p, Wed 8a - 1:30p
• Plus just one on-call shift per month (and you get to choose the day!)

Location

AFC Urgent Care - Hillsboro
1071 SE Tualatin Valley Hwy
Hillsboro, OR, 97123

What we're looking for

• Driven, friendly, and detail-oriented Medical Receptionists
• Who bring positive energy and put patients first
• Must also be calm under pressure, thrive in a fast-paced setting and be willing to wear multiple hats

How to Apply

If you want to grow your medical career while being part of something real, apply now and let's chat!