Front Desk Agent Weekends Overnights

About the Role

The front desk team member will value all residents and guests and be committed to providing information and resources to ensure a meaningful visit. This role serves as a key liaison between all guests of the community and the residents, delivering exceptional customer service.

Responsibilities

• Greet all guests in a standing upright position as they enter the community, maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Follow all “check-in” policies and procedures without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents, ensuring clarity and professionalism.
• Report any violations of the Rules and Regulations noticed at any time.
• Observe precautions required to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and ensure all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standard policies and procedures regarding emergency response by coordinating with Management, Chief Engineer, or Fire Rescue/Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items, including but not limited to burned-out lights, leaks, and broken equipment, to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Work Environment

The working environment is primarily indoors and requires frequent sitting and standing. Noise levels are low to moderate.

Physical Demands

• Occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
• Requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
• Ability to detect auditory and/or visual emergency alarms.

Schedule

Saturdays and Sundays, 7:00 PM – 7:00 AM. This schedule may change to accommodate the business needs of the property.

Requirements

• High school diploma or GED; some college preferred.
• Familiarity with using computer software to perform various tasks.
• Demonstrated organizational skills, excellent interpersonal skills, and strong communication skills.
• Minimum six months of related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Driver’s License.

Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.