Hotel Front Desk Agent - Weekends

About the role

Normandy Farm is seeking a qualified individual who is interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.

Responsibilities

• Assist guests with front office related inquiries in an efficient, courteous, and professional manner.
• Register guests and comply with special requests whenever possible.
• Keep the front desk organized and clean.
• Ensure the proper use of radio etiquette within the department.
• Ensure correct and accurate cash handling.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Maintain and monitor 'Lost and Found' procedures and policies according to Hansen Hospitality standards.
• Accurately and efficiently input information into computer systems.
• Complete the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
• Utilize downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information sheets, etc. at the front desk.
• Monitor the lobby and make sure it is up to Hansen Hospitality standards.
• Fulfill guests' requests (i.e. places, phone calls, holds letters or packages, etc.).
• Coordinate room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
• Operate telephones; answer the telephone; transfer calls to proper extensions; take messages for staff.
• Attend and participate in all training sessions and team meetings.
• Develop and maintain positive working relationships with others while listening and responding in an appropriate manner.
• Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct.
• Notify and report any problems or concerns to management.
• Report to Front Desk Manager.

Requirements

• Must be at least 18 years of age.
• High School Diploma or Equivalent.
• Must be able to speak clear English (Fluency in a foreign language is a plus).
• Must be authorized to work in the United States.
• Must have successful results from a pre-employment background and drug test.
• Hotel Attendant experience at a full-service hotel preferred.
• Experience with cashiering is preferred.
• Possess a basic knowledge of excellent service standards as well as etiquette.
• Mandatory compliance with all safety regulations, procedures, policies and rules.
• Regular and predictable attendance.
• Always arrive punctually in full uniform with a neat & professional appearance.
• Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
• Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance.

Pay

• $17.00 to $20.00 per hour.

Schedule

• Must be able to work a minimum of 2 shifts and have open availability to work all shifts Friday through Sunday.
• Shifts are (7:00am - 3:30pm), (3:00pm - 11:30pm), and (11:00pm - 7:30am).