Front Desk Agent Weekends Day Shift

Schedule

Saturdays and Sundays, 7am - 7pm

Responsibilities

• Greet all guests in a standing upright position as they enter the community while maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Follow all “check-in” policies and procedures without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents, ensuring clarity and professionalism.
• Report any violations of the Rules and Regulations noticed at any time.
• Observe precautions required to protect residents, guests, and property; report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and ensure all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standard policies and procedures regarding emergency response by coordinating with Management, Chief Engineer, or Fire Rescue/Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items, including but not limited to, burned-out lights, leaks, and broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Work Environment

• Indoor environment requiring frequent sitting and standing.
• Low to moderate noise level in the workplace.

Physical Demands

• Occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
• Requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
• Ability to detect auditory and/or visual emergency alarms.
• Noise level in the work environment is usually low to moderate.

Requirements

• High school diploma or GED; some college preferred.
• Familiarity with using computer software to perform various tasks.
• Organizational skills, excellent interpersonal skills, and strong communication skills.
• Minimum six months of related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Driver’s License.

Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.