Part Time Weekend Front Desk Agent Friday/Saturday/Sunday

About the Role

As a Front Desk Agent, you will greet and serve guests in a courteous and timely manner, ensuring the highest levels of guest satisfaction.

Responsibilities

• Greet all guests immediately with a friendly and genuine welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys and non-verbally confirm the room number and rate.
• Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash, make change, and balance an assigned house bank.
• Accept and record vouchers, traveler’s checks, and other forms of payment.
• Convert foreign currency at current posted rates.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication.
• Input messages into the computer, retrieve messages, and communicate the content to the guest.
• Retrieve mail, small packages, and facsimiles for guests as requested.
• Close guest accounts at time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conduct thorough research to develop the most effective solutions, and negotiate results.
• Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert, especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps using experienced judgment and discretion.
• Coordinate with Housekeeping, Engineering, and Food and Beverage departments to ensure guest satisfaction throughout the entire stay cycle of a guest.
• Comply with attendance rules and be available to work on a regular scheduled basis.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Strong communication skills with guests.
• Willingness to assist co-workers with their job duties and be a team player.