Front Desk Agent (part-time) | Weekend Availability Required

About the role

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Provides the highest level of service.
• Processes check-ins and check-outs, verify billing, create reservations, and process special requests.
• Affords assistance by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Fulfills proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Maintains room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Handles cash and processes financial transactions according to CSM procedures.
• Uses all equipment properly and adheres to cost controls to reduce expenses and waste.
• Plans, organizes, and prioritizes work duties to produce required volume of work.
• Adheres to CSM general work rules and department procedures.
• Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Fulfills all CSM procedures for guest/associate incidents.
• Knows hotel emergency procedures.

Qualifications

1+ years prior guest service experience required, preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. High school diploma or GED required.

Skills

• Knowledgeable of hotel emergency procedures.

Benefits

CMS Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!

Pay

$18.00 USD per hour

Schedule

N/A