Front Desk Agent - The Inn at Canaan

About the role

The Inn at Canaan is a newly restored property in Canaan Valley, offering luxury suites and cabins. This is an exciting opportunity to join a growing team and deliver exceptional guest experiences.

Responsibilities

• Answer any phone calls that come through to the Inn.
• Greet and welcome all guests in a professional and hospitable manner.
• Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs.
• Register guests and assign them a guest room.
• Have a thorough working knowledge of hotel property management system.
• Verify customers' credit, and establish how the customer will pay for their bill.
• Keep records of room availability and guests' accounts using the specified POS.
• Working knowledge of all rates, packages, and booking restrictions.
• Review the reservation transaction reports daily.
• Compute bills and collect payments from guests.
• Issue room keys and help guest get all of their luggage to their rooms.
• Have full knowledge of all parking options and charges, always offering luggage assistance.
• Monitor guest accounts and post charges.
• Review accounts and charges with guests during the check out process.
• Contact housekeeping or maintenance staff when guests report problems.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Keep in contact with housekeeping to keep accurate records of room status.
• Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints.
• Receive and expedite all guest messages, faxes, packages, and mail received.
• Make and confirm reservations over the phone and those submitted online.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments or complaints, referring customers to managers as necessary.
• Provide information to guests about hotel policies, services, and amenities.
• Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Sell rooms to “walk-in” customers.
• Cleaning the front desk area, maintaining daily logs.
• Balancing shift work and cash drawers.

Requirements

• A high school diploma.
• 1-2 years of experience working as a hotel front desk agent preferred.
• Competent computer skills including knowledge of Microsoft Word and Excel.
• Experience using hotel reservation system such as RoomKey is a plus.
• Organizational skills and attention to detail.
• A positive and personable attitude.
• Able to work unsupervised.
• Able to communicate clearly with managers, and other personnel.
• Able to reach, bend frequently and lift up to 40 pounds.
• Able to work in a standing position for long periods of time (up to 8 hours).
• Able to work in a fast-paced environment.

Qualifications

• Must possess a positive attitude and work well with other team members.

Skills

• Customer service skills.
• Computer literacy.
• Attention to detail.
• Communication skills.
• Problem-solving skills.

Benefits

• Health, dental, vision, and life insurance.
• 401(k) plan.
• Short-term disability (STD) and long-term disability (LTD) coverage.
• Paid holidays, vacation, personal, and sick time.
• Lean management training.
• Employee discount benefits through our HR-provider LL Roberts.

Pay

$13.00-$15.00 per hour (Based on experience)

Schedule

Full-time position available.