Front Desk Agent - The Greystone

About the role

The Greystone Inn, a charming getaway nestled in the heart of Lake Toxaway, NC, is seeking a warm, professional, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in delivering a refined, personalized hospitality experience that reflects the elegance and charm of our lakeside property.

Responsibilities

- Greet guests with a welcoming and professional demeanor upon arrival and departure - Manage check-in and check-out processes efficiently and accurately - Handle reservations, cancellations, and room assignments using the property management system - Respond to guest inquiries regarding accommodations, dining, amenities, and local attractions - Coordinate with housekeeping and maintenance to ensure rooms meet quality standards - Address guest concerns promptly and escalate issues when necessary - Maintain accurate records of guest accounts, billing, and transactions - Uphold the inn’s standards of luxury service and confidentiality

Qualifications

- Previous experience in hospitality, front desk, or customer service preferred - Strong communication and interpersonal skills - Professional appearance and demeanor - Ability to multitask in a fast-paced environment - Proficiency with hotel management software and basic computer systems - Flexible schedule, including evenings, weekends, and holidays

Preferred Attributes

- Passion for hospitality and guest service - Knowledge of the Lake Toxaway area and local attractions - Experience in boutique or luxury hotel environments