Office agent senior

Tasks

• Documentary Acceptances
• Shipment Data Capture
• Prioritization of Export Build-up and Import Breakdown
• Preparation of Export and Import documentation (Manifest, AWBs)
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Preparation NOTOC
• Closing out flights
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Customer contact (Notify customer)
• Handing over AWB and Docs to customer
• Debit charges
• Support implementation of local processes and procedures
• Applying the OAL (Other Airline) handling process for carriers operating within the facility, ensuring compliance with local and partner‑carrier requirements
• Aiding Terminal Supervisors by providing operational guidance to LH office agents and external/third‑party agents working within the terminal
• All other duties as assigned or required

Requirements

• High school diploma/GED desirable
• 2 to 3 years of experience in warehouse handling favored
• Fluent English language required, with strong reading, writing, and comprehension skills
• Qualification according to CHM / GOMMS
• Office skills as user
• Excellent customer service
• Excellent commitment
• Excellent teamwork
• Strong ability to work under pressure
• Strong adaptability
• Good cost consciousness
• Strong detail oriented
• Willingness to travel
• Must possess a valid driver’s license
• Manage constant time pressure
• Manage high stress levels
• Must posses a valid work permit in the U.S.
• Must be willing to work shifts

Qualifications

• CV/Resume required