Front Desk Agent, Sense28 Hotel, Miami
What We Are Looking For
The Front Desk Associate is the face of AvantStay and our boots on the ground at our market office location. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The Front Desk Associate's primary responsibility will be facilitating in-person guest check-ins. In addition, they will manage all aspects of the office from handling deliveries, organizing supplies, documenting par levels of linens/supplies in storage, and at times providing support to the local teams and vendors with market operations.
What You'll Do
- Conduct live check-ins for our arriving guests.
- Receive, organize, and stock deliveries of housekeeping and operational supplies.
- Lift, move, unpack, and do the more "unglamorous" sides of organization of the office and storeroom.
- Guide guests through the AvantStay experience, ensuring they have an amazing first impression.
- Stay in constant communication with the field team with updates on guest's arrivals and requests.
- Utilize our technology to release check-in instructions and close out "Live Check-In" cases in Salesforce.
- Aid with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use.
- Maintain and organize gathering spaces including office, and surrounding area.
Requirements
- A "Guest First" attitude towards hospitality including an insatiable need to create great experiences.
- Broad range of technology experience including different property management systems.
- Excellent communication skills - ability to communicate with a broad range of stakeholders.
- Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience.
- A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently.
- Desire to become deeply knowledgeable about a varied group of subjects pertaining to short-term rentals and housekeeping.
- Strong analytical, strategic, and collaborative skills.
- Comfortable working in a very fast-paced environment.
- A perfectionist, attentive to all the details.
- Focused, hard-working, and willing to do what it takes for us to reach the next stage.
- Experience in real estate, hospitality, and/or tech is a plus.
- Ability to understand and convey both business issues and technical concepts.
- Capable of quickly learning new software systems.
- Must be based in Miami and willing to work some weekends and some evenings full-time.
- Comfort communicating in both English and Spanish is strongly preferred.
Benefits
- Hourly rate between $18 and $20, dependent on your skills and experience.
- Generous company-sponsored insurance (medical, dental, vision, life, etc.).
- Flexible paid time off.
- Complimentary and discounted stays at AvantStay properties.
- Pre-tax retirement savings plans offered via Betterment.
- Paid parental leave.
- Fitness reimbursement.
- Cell phone reimbursement.
When you join AvantStay
You'll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we're about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
Equal Employment
We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.