Hotel Front Desk Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

Deloitte University Hotel & Conference Center - Benchmark Hospitality

High-end private hotel and conference center called Deloitte University. Closed to the public. 1,400 hotel rooms - all single occupancy, no suites. Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit-down restaurants. 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. Fitness Center, jogging trails and sports fields (all available to our associates to use!). All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke.

Responsibilities

BASIC FUNCTION: The Front Desk Agent provides friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Check guest out ensuring satisfactory stay at the hotel.
• Be knowledgeable of all the services provided by the hotel to answer guest questions.
• Assist with answering phones and distributing guest luggage.

Requirements

• Previous guest or customer service experience preferred.
• Good computer skills. Knowledge of Microsoft Outlook preferred.
• Valid Texas Driver’s License with good driving record preferred.
• Weekend availability preferred.

Benefits

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

Pay

$18 per hour

Status: Full Time