Front Desk Agent- Part Time

Position Summary

The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Established in 1988, Raines has grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines maintains a family-oriented culture that values building relationships with associates, partners, and communities.

Essential Job Functions

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion
• Suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Accomplishes room allocations based on guests' preferences and special requests
• Builts strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
• Handles group arrivals and pre-registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures Front desk log (book or system) is read and updated
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Aids all departments in servicing guests especially during high volume periods

Experience And Education

• Experience in customer service, forward-facing, or other guest-related positions
• Experience in the hospitality industry, hotels, restaurants, or similar in various roles preferred
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED or equivalent

Qualifications

• High school diploma, GED or equivalent
• Experience in customer service, forward-facing, or other guest-related positions
• Experience in the hospitality industry, hotels, restaurants, or similar in various roles preferred
• Proficient in Microsoft 365 or similar computer applications

Skills

• Customer service skills
• Problem-solving skills
• Time management skills
• Microsoft 365 proficiency

Benefits

• Comprehensive Medical/Dental/Vision benefits
• 401K
• A generous PTO program
• The opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on department needs.

Benefits

• Comprehensive Medical/Dental/Vision benefits
• 401K
• A generous PTO program
• The opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company

Company Culture

Raines is proud to be an Equal Opportunity Employer. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

Application Tips

We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.