Front Desk Agent - Part Time

We need to output HTML fragment with sections: About Us? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. Content: - About Us: description of HEI Hotels & Resorts, Westin Poinsett, Greenville, location, etc. Also includes statement about diversity, military, etc. Also includes "Don't meet every single requirement..." and "We value U.S. military experience...". Also includes "Compensation Salary Range: $16.50 - $17.00 Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No". Also includes "Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Schedule: Primarily PM shifts. Candidates must have flexibility to work evenings, weekends, and holidays based on business needs." - Then "Essential Duties And Responsibilities": list of duties (many sentences). Should be turned into

  • items. - Then "Qualifications And Skills": list of qualifications (sentences). Should be turned into
    • . - Then "Benefits": description of benefits (medical, dental, vision, vacation, sick, holiday, pet insurance, life insurance, disability, 401(k), discounts). Should be turned into
      • . - Also there is "Compensation" section with salary range and other details. Should we include Pay section? Yes, they gave salary range. So we need a Pay section with that info. - Schedule: they gave "Schedule: Primarily PM shifts. Candidates must have flexibility to work evenings, weekends, and holidays based on business needs." So we need a Schedule section. - About Us: maybe we can have an "About the role" or "About Us"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. They didn't list About Us but we can use About the role? The posting includes an "Overview" which is like a short description of role. Could treat that as About the role. Also there is an "About Us" paragraph about company. That could be considered About the role? Might be better to have a section "About the role" containing the overview and maybe company description? But they said do not repeat job title as heading; we can have About the role heading. We need to decide which sections to include: About the role (overview), Responsibilities (essential duties), Requirements (maybe combine Qualifications and Skills?), Qualifications, Skills (maybe separate?), Benefits, Pay, Schedule. We need to avoid filler. All content is substantive. We need to remove boilerplate: EEO statement, equal opportunity, etc. Also remove "HEI Hotels and Resorts is an equal opportunity employer..." etc. Also remove "We value U.S. military experience..." maybe that's not boilerplate? It's a statement encouraging military candidates; could be considered part of About the role? It's not boilerplate but it's a statement about inclusivity. Might keep as part of About the role? The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. The military encouragement might be considered part of EEO? It's not exactly EEO but it's a diversity statement. Might be considered boilerplate? Safer to remove? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". The military encouragement is not exactly EEO but it's a diversity statement; could be considered part of EEO? I'd remove it to be safe. Also remove "Don't meet every single requirement..."? That's also a diversity encouragement; could be considered boilerplate? Might be considered part of EEO? I'd remove it as well. Also remove "HEI Hotels and Resorts is an equal opportunity employer..." definitely. Also remove any duplicated lines. Now we need to preserve all substantive information: About Us description (hotel details, location, etc). Overview (Assist guests...). Schedule details. Essential duties list. Qualifications and skills list. Benefits list. Pay details (salary range, tipped eligibility, bonus eligibility). Also maybe include "Compensation Salary Range: $16.50 - $17.00 Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No". That's pay. Now we need to format. We'll produce something like:

        About the role

        HEI Hotels & Resorts welcomes the Westin Poinsett, Greenville to its portfolio. Located in downtown Greenville, this AAA Four Diamond hotel is in the heart of the city within walking distance of local shopping and attractions. This historic property blends classic Southern elegance with modern comfort, offering a distinguished setting for leisure travel and business meetings.

        Overview: Assist guests with arrival and departure from hotel, while providing positive guest experiences.

        But we might combine overview into About the role. Better: About the role paragraph includes overview. Then Responsibilities:

        Responsibilities

        • Greet customers immediately with a friendly and sincere welcome.
        • Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
        • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
        • Promote HEI Hotels and Resorts and brand marketing programs.
        • Make appropriate selection of rooms based on guest needs.
        • Code electronic keys.
        • Non-verbally confirm the room number and rate.
        • Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
        • Verify and imprint credit cards for authorization using electronic acceptance methods.
        • Handle cash, make change and balance an assigned house bank.
        • Accept and record vouchers, traveler’s checks, and other forms of payment.
        • Convert foreign currency at current posted rates.
        • Post charges to guest rooms and house accounts using the computer.
        • Promptly answer the telephone using positive and clear communication.
        • Input messages into the computer.
        • Retrieve messages and communicate the content to the guest.
        • Retrieve mail, small packages and facsimiles for customers as requested.
        • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
        • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
        • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
        • Remain calm and alert especially during emergency situations and heavy hotel activity.
        • Plan and implement detailed steps by using experienced judgment and discretion.
        • Comply with attendance rules and be available to work on a regular basis.
        • Perform any other job-related duties as assigned.
        Then Qualifications and Skills: maybe separate Qualifications and Skills? The posting has "Qualifications And Skills" heading with a list. Could split into Qualifications and Skills but they are mixed. Could make one section "Qualifications" with list. Or "Qualifications and Skills". The instruction gave examples: Qualifications, Skills. We could make two sections but risk thin sections. Better to combine into one "Qualifications" section with list. Thus:

        Qualifications

        • Hotel experience preferred.
        • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
        • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
        • Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
        • Ability to access and accurately input information using a moderately complex computer system.
        • Ability to observe and detect signs of emergency situations.
        • Ability to establish and maintain effective working relationships with associates, customers and patrons.
        • Effective verbal and written communication skills.
        • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
        Then Benefits:

        Benefits

        • Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
        • Vision insurance programs through EyeMed.
        • Vacation, Sick and Holiday programs available for time off.
        • Pet insurance through the ASPCA.
        • Supplemental, Spousal and Child Life insurance.
        • Short and Long-Term Disability plans.
        • 401(k) Savings Plan with matching funds.
        • Discounts through the 'YouDecide' and Hotel Room Discount programs.
        Then Pay:

        Pay

        Salary Range: $16.50 - $17.00 per hour. Tipped/Service Charge Eligible: No. Discretionary Performance Bonus Eligible: No.

        Then Schedule:

        Schedule

        Primarily PM shifts. Candidates must have flexibility to work evenings, weekends, and holidays based on business needs.

        We should also include the "About Us" description maybe as part of About the role. Already included. We need to ensure we didn't include any boilerplate like EEO, military encouragement, diversity statement. We removed those. Check for any leftover boilerplate: The posting also had "HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to our growing portfolio of distinguished properties." That's fine. We also had "At HEI, we understand that exceptional hotels are built by exceptional people..." That's also substantive? It's about culture. Could be included in About the role. Might be worth keeping. It's not boilerplate; it's a value statement. Could include. We should preserve all substantive information. So we should include that paragraph about exceptional people, etc. Also the part about "Where people choose to work matters..." etc. That's also substantive. Thus About the role could be longer. Let's craft About the role paragraph(s):

        HEI Hotels & Resorts is proud to welcome the Westin Poinsett, Greenville to its growing portfolio of distinguished properties. Located in downtown Greenville, this AAA Four Diamond hotel is in the heart of the city within walking distance of local shopping and attractions. This historic property seamlessly blends classic Southern elegance with modern comfort, offering a distinguished setting for both leisure travel and business meetings. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to