Front Desk Agent - Part Time

About the Role

Embassy Suites Irvine is part of the Sage Hospitality portfolio, where we embrace creativity and passion in hospitality. We are seeking enthusiastic and creative individuals to join our team and help create extraordinary experiences for our guests. Located near the Orange County Airport, we are central to attractions like OC Great Park, Newport & Laguna Beach, and Disneyland & California Adventure Parks.

Responsibilities

• Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
• Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greet and complete check-in procedures for arriving guests using manual and computerized methods.
• Facilitate guest departure (check-out) by following established procedures to close guest accounts.
• Calculate and post monies, receipts, guest accounts, and other forms of credit accurately, ensuring proper cash handling.
• Answer inquiries and accept reservations in person and by telephone, using suggestive selling techniques to increase occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and area functions to answer questions knowledgeably.
• Operate PBX equipment, including accepting incoming calls, assisting outgoing calls, scheduling wake-up calls, and paging guests.
• Control cash transactions at the front desk and maintain responsibility for a personal bank as per hotel policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High School diploma or equivalent.
• High school graduate-level mathematical aptitude and knowledge of standard cash handling procedures.
• Experience dealing directly with the public and basic customer service skills.
• Fluency in oral and written English.
• Ability to use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
• Highly organized with strong attention to detail, especially when performing multiple tasks.

Physical Demands

• Must be able to read written communications and a monochrome computer screen.
• Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Must understand and follow verbal/written instructions, work on multiple tasks simultaneously, and communicate effectively both verbally and in writing.
• 90% of shift is spent standing; repeated bending and kneeling required for filing.
• Must be able to reach all areas of the hotel to assist clients.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Work Environment

Prolonged standing at an indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work is primarily indoors (95%).

Pay

USD $20.00 per hour.

Benefits

• Hilton Hotel discounts worldwide.
• Medical, vision, and dental insurance (full-time employees only).
• 401(k) retirement plan (full-time employees only).
• Daily lunch provided.