Front Desk Agent - Part Time

About the role

At The Bidwell Marriott Portland, you’re not just joining a hotel—you’re stepping into a space that reflects the soul of the city. Located on Portland’s storied Broadway Avenue, we blend warm, good-natured hospitality with an independent spirit that celebrates curiosity, comfort, and connection. Our team thrives on crafting personalized guest experiences rooted in authenticity and care. Whether it’s greeting a guest like an old friend, recommending a local hidden gem, or simply making someone’s day a little easier—we lead with heart, attention, and purpose. We believe in meaningful work, shared pride, and a culture where every voice matters.

Working at The Bidwell means being part of a team that’s both relaxed and refined. We live and lead at the intersection of downtown culture and Northwest nature—creating a sanctuary in the center of it all. It’s a place to grow, contribute, and build something together that’s truly unique to Portland. As part of Sage Hospitality Group, we’re anchored by a shared mission to enrich lives, one experience at a time. We encourage independent thinking, value diversity of thought, and invest in your development—because we know that when you thrive, so do we.

Responsibilities

• Respond professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services.
• Handle telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Greet and complete check-in procedures for arriving guests daily, using both manual and computerized methods to ensure guest satisfaction and room accuracy.
• Facilitate guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and prepare rooms for the next guest.
• Calculate and post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods to present guests with precise hotel charges and maintain accurate records.
• Courteously answer inquiries and accept reservations, both in person and by telephone, using suggestive selling techniques to promote room nights, increase occupancy, and revenue.
• Maintain good customer relations by staying informed about in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
• Operate PBX equipment, including accepting incoming calls, assisting outgoing calls, scheduling wake-up calls, and paging guests to provide efficient service.
• Control cash transactions at the front desk and maintain responsibility for a personal bank as specified by hotel policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements

• High school diploma or equivalent.
• High school graduate-level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Past experience dealing directly with the public and general knowledge of basic customer service skills.
• Fluency in oral and written English.
• Ability to use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
• Highly organized with strong attention to minute written and verbal details, especially when performing multiple tasks.

Physical Demands

• Must be able to read written communications and a monochrome computer screen.
• Must be able to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and communicate both verbally and in writing.
• 90% of shift is spent standing; repeated bending and kneeling required for filing.
• Must be able to reach all areas of the hotel to assist clients.
• Occasional standing, carrying, and lifting of files and office items up to 25 lbs.

Work Environment

Prolonged standing at an indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work inside 95% of the time.

Benefits

• $50 discounted Tri-Met monthly pass or parking option.
• Drastically reduced hotel rates for you and your friends & family at Marriott Hotels.
• Discounts at Sage Restaurant Concepts (The Original Dinerant, Departure, Urban Farmer).
• Paid sick time.
• Referral bonus eligible.
• Employee Assistance Program.