Front Desk Agent - Marriott

Responsibilities

• Greet and welcome guests upon arrival and departure
• Check guests in and out efficiently and accurately
• Manage reservations via phone, email, and in-person
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process payments and manage the cash drawer
• Provide information about the hotel, available rooms, rates, and amenities
• Cook up with housekeeping and maintenance staff to ensure guest satisfaction
• Maintain a neat and organized front desk area
• Adhere to all hotel policies, procedures, and safety guidelines

Qualifications

• A high school diploma or equivalent
• Previous experience in a customer service role, preferably in the hospitality industry
• Proficiency with hotel management software (e.g., OPERA, Protel) is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Professional appearance and demeanor

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• Opportunities for career advancement and professional development

Compensation

The compensation for this position is $16.00/hour based on qualifications and experience.