Front Desk Agent- Luxury Residential

About the role

Associa is a leading provider of community management services, serving nearly five million residents worldwide through its network of over 225 branch offices. With a dedicated team of 11,000+ professionals, Associa focuses on delivering positive impact and value to communities.

Responsibilities

• Greet visitors to property, verify and supply guided access to units
• Be the gatekeeper of the residences
• Work in customer service, interacting positively with individuals and taking initiative in providing high-level resident service and support
• Rover the building premises and handle package deliveries for residents
• Coordinate all deliveries of packages, flowers, and restaurant food
• Control and monitor security cameras
• Maintain a secure environment for residents by monitoring and controlling guest/vendor access to residential floors
• Collaborate with other building staff to ensure residents' and guests' needs are met
• Review and facilitate communication between unit owners, maintenance teams, and property management
• Maintain professional and clean areas during shifts
• Handle crisis situations in emergencies and fires
• Answer the telephone and communicate clearly and professionally
• Follow all safety and security policies, programs, and procedures
• Input and access information in the property management system/computers/point of sales system

Requirements

• High school graduate or equivalent vocational training certificate
• Compute basic arithmetic
• Fluency in English both verbally and non-verbally
• Provide legible communication and directions
• Ability to perform job functions with attention to detail, speed, and accuracy
• Prioritize and organize tasks
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest/member's service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest/member information and pertinent resort data
• Ability to input and access information in the property management system/computers/point of sales system

Desirable

• Some college or training in Hospitality Industry
• Previous experience as Front Desk Agent