Front Desk Agent - Limelight Mammoth

Job Description

The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Office Manager.

Qualifications

• Education & Experience Requirements: High School Diploma or high school equivalent preferred; 1 year of customer or guest experience preferred; Previous front desk experience preferred
• Knowledge, Skills & Abilities: Basis knowledge of local mountain, town activities and events in the area; Basic industry terminology; Knowledge of company policies and procedures; Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly; Active listening and interpersonal skills to personalize the guest experience; Ability to act professional in a fast-paced environment; Strong attention to detail; Ability to work independently with minimal supervision; Ability to work effectively in team settings, contributing positively to group dynamics

Job Benefits

• This position is classified as a regular full-time position eligible for the following benefits:
• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Other company perks
• This position is classified as a regular part-time position eligible for the following benefits:
• Paid Time Off Programs
• Other company perks

Additional Information

• Work Environment & Physical Demands: Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required; Regularly work indoors with no adverse conditions; Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)