Front Desk Agent

Job Duties

• Anticipates and responds to guests in a friendly and positive manner
• Provides the highest level of service
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests
• Affords assistance to guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Fulfills proper selling techniques and ensures strategies are utilized to maximize room revenues
• Maintains room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Uses all equipment properly and adheres to cost controls to reduce expenses and waste
• Plans, organizes, and prioritizes work duties to produce required volume of work
• Adheres to company general work rules, department procedures, and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations
• Follows all company procedures for guest/associate incidents

Requirements

• 1+ years prior guest service experience required, preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused, and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push, and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Qualifications

• High school diploma or GED required