Front Desk Agent
The Founders Inn and Spa, Tapestry Collection by Hilton · Virginia Beach, VA · 6 mo ago
Management$14/hrFull-time
Qualifications
- High school diploma or equivalent experience/training
- Ability to accomplish necessary tasks on a computer
- Ability to effectively communicate in the English language
Essential Functions
- All room clerk functions, including checking in and out of guests
- Cashier functions such as accurate posting of charges and maintaining cash receipts
- Reservation functions including entering and updating group files
- Concierge functions such as instructing guests on local entertainment
- Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources
- Resolve guest complaints, disputes, grievances, and conflicts
- Maintain a good working relationship with all Departments
- Monitoring, selling, and posting items from the Sundries shop
- Enthusiastically collecting guest feedback/comment cards
- Consistently present a friendly disposition and professional demeanor at all times
Original Functions
- Ability to work any assigned shift/work schedule
- Any other task, written or verbal, assigned by Management
Benefits
- 401(k) with matching contributions
- Weekly Pay
- Hilton Travel Discounts Worldwide
- Growth Opportunities
- Spa and Restaurant Discounts
- Tuition Remission at Regent University
- Complimentary Employee Meal Per Shift