Front Desk Agent

Position Overview

The Front Desk Agent plays a crucial role in the Cabot Citrus Farms team, ensuring exceptional service and a seamless guest experience. This position involves handling guest inquiries, managing reservations, and coordinating with other departments.

Key Responsibilities

• Tending to guests' complaints and questions and providing exceptional customer service.
• Providing information about the resort, its amenities, and the local area.
• Explaining resort policies and procedures to guests.
• Aiding in activities such as bookings, appointments, phone calls, and emails.
• Cooking with the reservations and golf teams to handle overbooking situations.
• Verifying accurate room status information and effectively communicating it.
• Communicating guest preferences and special occasions to relevant departments.
• Resolving guest problems quickly, efficiently, and courteously.
• Following all cash-handling, check-cashing, and credit policies.
• Upholding the resort’s commitment to hospitality.
• Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Reviewing daily front office work and activity reports generated by Night Audit.
• Reviewing Front office logbook and Guest feedback forms daily.
• Ensuring that the front desk and reception area are kept clean and organized.
• Contributing to pre-opening responsibilities, including other duties as assigned.

Qualifications

• Minimum 1 year of Front desk experience; preferably at a high-end resort.
• High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset.
• Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate, concisely, and openly in all interactions (verbal and written).
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail.
• Focus attention on guest needs, remaining calm and courteous always.
• Florida Driver’s License or ability to obtain one.
• Work flexible hours – weekends, evenings, and overtime as required.
• Proficiency with front desk systems and Microsoft Office Suite.
• Excels in a team environment.

Benefits

• Health, Dental, and Vision Insurance
• 401(k)
• 10 Paid Vacation Days
• 5 Paid Sick Days
• 14 Company Holidays
• Maternity and Paternity Leave
• Complimentary Staff Lunch
• Early Earned Wage Access
• Golf Privileges
• Employee Discount Program