Front Desk Agent I

Hourly wage: $18.50

Schedule

Regular full-time position. Must be available weekends and holidays. Shift: 1st/2nd.

About the role

As a Guest Services Agent at Marriott Vacations Worldwide (MVW), you will assist in providing our Owners and guests with experiences and events to create memorable vacation memories in a supportive, friendly, and beautiful work environment.

Responsibilities

• Check Owners and guests into their villas, reviewing property amenities, services, hours of operation, and local areas of interest and activities.
• Actively listen and respond positively to guests' questions, concerns, and requests; contact other departments to resolve guest issues.
• Identify and explain room features to guests (e.g., use of room key, ice and vending areas).
• Follow up with Owners and guests to ensure their requests or problems have been met to their satisfaction.
• Answer telephone calls and route calls to the proper department as applicable.
• May assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests, anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals while following company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for extended periods.
• Lift, carry, push, or pull items weighing up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Benefits

• Competitive pay ($18.50/hour).
• Medical, dental, and vision coverage.
• 401K opportunities.
• Travel discounts.
• Credit Union Membership.
• Tuition reimbursement.
• Professional counseling and family support.
• Growth and development opportunities.
• On-site free parking or gate pass.
• Complimentary uniforms, including safety shoes.
• Complimentary bus tickets for Palmetto Breeze.
• Discounted golf (Heritage Collection at Port Royal and Shipyard).
• Cell phone and fitness center discounts.

Benefit eligibility may vary by position.