Front Desk Agent
About the role
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Responsibilities
- Work face to face with customers
- Check guests in and out
- Answer phones
- Handle all customer needs
- Always maintain a professional appearance and demeanor
- Help resolve discrepancies with guest bills
- Other duties as assigned
Requirements
- Must be able to communicate fluently in English
- Friendly, strong people skills
- Somewhat strong computer skills
- Minimum age: at least 18 years of age
- Housing availability: not provided
- Successful completion of Pennsylvania state background check clearances required before starting work
Benefits
- Free Epic pass(es) for employees
- Free ski and snowboard lessons
- 40% retail discounts
- Opportunity to grow through Epic Service training and development
- Wellness benefits
- Free passes for employees; employee discounted lift tickets for friends and family
- Additional employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Referral Program
- Full-time roles eligible for health insurance: medical, dental, and vision (eligible seasonal employees after 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Pay
Starting wage: $20.00/hr – $23.00/hr (expected pay range).
Schedule
Employment type: Year‑round; shift type: Part‑time hours available.