Front Desk Agent

About the role

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents, who provides exceptional customer service.

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Manage the Parking Garage by handling guest, residents and owners parking.
• Write reports of daily activities and irregularities for management.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is a plus.
• Previous work experience in the hospitality industry is highly preferred.

Working conditions & physical demands

• The working environment might be indoor or outdoor and will require team member to stand frequently.
• Low to moderate noise level in the workplace.
• The employee must be able to stand for extended periods and occasionally sit, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 30 pounds.
• The role requires manual dexterity, visual and auditory acuity, and the ability to detect emergency alarms.

Employee reports directly to the department supervisor and/or the Association Manager of the community.